My goal:

To design a simple yet effective course with a strong hook to engage learners, tap into their past experiences, and provide opportunities for knowledge transfer, demonstration, and application.

Training goal:

To build confidence in library staff by presenting real-life, problem-centered scenarios that teach effective communication and boundary-setting strategies, ensuring these skills can be immediately applied on the job.

The design and development process:

• Needs Analysis: I conducted an informal analysis to identify challenges staff face in setting professional boundaries with patrons. These conversations were a key component in identifying their varying levels of knowledge and confidence about personal and professional boundaries and handling difficult interactions.

• Scenario Design: I developed relatable, real-life situations that library staff are likely to encounter, ensuring relevance and authenticity.

• Mentor Character: I introduced an approachable and supportive mentor who connects with learners. guides them through the course, and shares practical tips.

• Interactive Elements: I included drag-and-drop exercises, role-play scenarios, and branching dialogue to actively engage learners.

• Tone and Accessibility: I maintained a friendly, conversational tone to resonate with staff while using simple language to ensure accessibility.

• Articulate Storyline 360

• PowerPoint (Visual storyboard & characters)

• Canva (Icons & job aid)

• Miro (Action map)

• AI Audio (Sound effects and voiceovers)